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Fire Safety

Emergency Dispatch Service

Technical Audit

Cleaning

+971 507 442 164

info@civex.ae

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Security

Commercial Management

Operation and Maintenance

Instant response to emergency situations

Support for all building engineering systems

Personalized approach for every client

24/7 response to emergencies to ensure uninterrupted operation of commercial properties

Dispatch Service for Properties

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Reliable emergency dispatch support to ensure stable operation of commercial & residential properties

24/7 reception and processing of requests from tenants and site staff

Monitoring the resolution of incidents and malfunctions until full restoration of functionality

Informing the management company and property owners of critical situations

Scheduled inspections of communication, signaling, and notification systems to ensure operational readiness

Notifying responsible parties of incidents and coordinating necessary actions

Coordinating the actions of contractors and specialists to address complex emergencies

The emergency dispatch service ensures the seamless operation of engineering systems and the safety of commercial premises. With specialists on call 24/7 to address emergencies, monitor equipment conditions, and coordinate with city emergency services, losses are minimized and downtime reduced. This is crucial for businesses where even brief disruptions can result in significant financial losses.

Prompt response and a personalized approach for each property allow us to tailor our services to the unique needs of every business. Our service guarantees the reliability of engineering systems, providing stability and safety for business operations, compliance with regulatory requirements, and support during emergencies.

What does the emergency service do?

24/7 Response

Our service operates around the clock, ensuring timely resolution of issues and restoration of system functionality.

Professional Team

Experienced specialists with the necessary certifications and licenses ensure a high standard of quality and safety.

Comprehensive Approach

Maintaining incident logs and providing comprehensive reports ensures transparency and control at every stage.

Technical Control and Reporting

We don’t just resolve emergencies – we provide solutions to prevent similar situations in the future.

The 24/7 dispatch center monitors all critical systems of the building, instantly processes requests, and dispatches mobile teams to the site. This approach protects tenants from losses, minimizes downtime, and ensures compliance with engineering system operation standards.